FAQs
1. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and several other popular online payment methods.
2. Do you ship internationally?
Yes, we ship to most countries worldwide. However, please note that international shipping rates and delivery times may vary depending on the location. For more detailed information on international shipping, please see our Shipping Policy.
3. How can I track my order?
Once your order is processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor your package's status and estimated delivery time.
4. How long will it take for my order to arrive?
Usually, orders are processed and shipped within 3-10 business days from our warehouse. The delivery time depends on your location and the shipping method you have chosen. For more detailed information on delivery times, please see our Shipping Policy.
5. What is your returns policy?
If you wish to return an item, you can do so within 15 days of receiving your order. Please ensure the items are in their original condition with all tags intact.
For more detailed information on our return process and eligibility, please see our Returns Policy.
6. How do I know what size to choose?
As we stock Asian sizes, it's essential to be aware that they typically run 1-2 sizes smaller than US, UK, AU, and EU sizes. To ensure a perfect fit, we have a general Size Guide available on our website to assist you further in choosing the right fit.
Should you have any questions or need personalized sizing advice, please feel free to Contact Us.
7. Can I cancel or modify my order after it's been placed?
We process orders promptly to ensure quick delivery. If you need to cancel or modify your order, please Contact Us immediately. While we cannot guarantee changes after an order is placed, we'll do our best to accommodate your request.
8. How do I contact customer support?
You can reach our friendly customer support team through the Contact Us section on our website. We are always here to assist you with any questions or concerns.
9. Do you offer any discounts or promotions?
Yes, we often have special discounts and promotions for our customers! Keep an eye on our website and follow our social media accounts to stay updated on the latest deals and offers.
If you have any other questions or need further assistance, please don't hesitate to Contact Us. We're here to make your shopping journey with us as enjoyable and fulfilling as possible.